Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-31T19:30:13+00:00

    I have all the updates installed. So apparently the April fix didn't solve my issue. 

    As I said - I actually shut down mine each night and when I went to turn it back on this morning it froze with the "Surface" on the screen for 20 minutes no matter how long you held down the two keys at the top of the computer...

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  2. Anonymous
    2016-06-01T04:38:23+00:00

    Kind of weird its an Apple fan site, but at least the issue is being reported. They even reference this thread in the article.

    http://appleinsider.com/articles/16/05/31/sleep-of-death-bug-hits-buyers-of-microsofts-pricey-surface-book-

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  3. Anonymous
    2016-06-01T05:00:49+00:00

    Good!!! so it only takes 1-2 minutes to turn the device on?! I didn't know we created a time machine to take us back to the late 90s

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  4. Anonymous
    2016-06-01T09:07:17+00:00

    Well, after several days of trying the 5/24 updates, I can add a bit to my last (very early) report.  General opinion is unchanged - it's better, but not yet really fixed.  Long sleeps and docking operations are roughly at Russian Roullette odds (with only one chamber loaded this time, as opposed to one empty, as before...)  As we all know, you can't play that game for long before you lose big.

    In addition to the one "Hot Bag" incident, I've had two failures to wake, both of which were after docking the SP4 in the SP3 dock while it was asleep.  Failure mode for these is typical - black screen, machine "running" but completely unresponsive - Key cover lights up when plugged in, but nothing will provoke it to show anything on the screen, so you still have to force a poweroff/reboot cycle.

    Battery life is still quite disappointing, and this may be the big reason to pursue a hardware swap, since this seems to be much better on the newer SP4s.  (And maybe that would avoid the Hot Bag failure to sleep problem, as well...)

    In general, I've been putting it to sleep with the power button, or occasionally, the Start Menu.  I'm wondering if putting it to sleep with the power button and then snapping on the Type Cover to throw it in my bag is waking it up - it then somehow fails to recognize that the Type Cover is closed and it's supposed to be asleep... 

    In any case, the system should be robust to all different kinds of reasonably anticipated operator actions, rather than requiring specific coddling to avoid a (literal, possibly) meltdown.

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