Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-05-23T13:12:27+00:00

I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.
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Anonymous

2016-05-23T13:32:40+00:00

I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.

What is this usb hub fix? How i can do?
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Anonymous

2016-05-23T13:41:04+00:00
I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.

What is this usb hub fix? How i can do?

1) Right click on the start button and select device manager.

2) Go to the bottom and expand "Universal Serial Bus controllers"
1. Right click on "USB Root Hub (xHCI)" and select properties.
2. Click the "Power Management" tab and uncheck the box for "Allow the computer to turn off this device to save power"
3. Click ok, and that should do it! It's been working great for me so far.
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Anonymous

2016-05-23T14:19:27+00:00

The real fix is to get a new device.

Even if there's no Microsoft store nearby, you can send it via UPS (free of charge) and get working device within few working days.

That's what I did and now it works flawlessly without any fixes.
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