Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-19T17:10:34+00:00

    My SP4 never would wake from sleep; I had to use hibernate as a work around. Then I applied the USB fix and everything worked great, for about two weeks. Now, every now and then it still won't wake from sleep and requires a forced reset even with the USB fix. I'm off to the MS store tomorrow for an exchange.

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  2. Anonymous
    2016-05-19T20:11:56+00:00

    People,

    I believe the 4 digit code that starts with 17, e.g. "17XX" is the MODEL NUMBER, date lot codes are either in the form "15xx" and "16xx" - I keep people reporting lot number with 17xx, that's probably the model number - I checked my box and saw that.

    • Peter

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  3. Anonymous
    2016-05-20T04:53:04+00:00

    Yeah 1724 is the Model number...it's not 2017 yet....lot # is year and week of year as in today would be 1621, so a lot higher or even equal to that would be wrong.

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  4. Anonymous
    2016-05-21T06:41:40+00:00

    I went to the MS store in Portland, Oregon today. The first store refused to exchange my SP4. Instead, they sent me to the downtown Portland store. The downtown store refused to exchange for a new in box SP4, but instead gave me a SP4 in a plain cardboard box that they claimed was brand new, not a refurb. I believe they were either mistaken or lying. The unit I got lasted all of three hours before it failed to wake from sleep. So much for the "unofficial recall". I'll try again tomorrow, but I have no faith. If I can't get either a fully functional SP4 or a refund my plan at this point is to contact a class action lawsuit attorney. Microsoft lied about the SP4 when it was released; they knew it had these problems according to employee posts on this forum. Looking at this thread they still know it has problems and are lying to the public and stealing their hard earned dollars.  I truly hope that those of you with new units avoid this problem in the future. Microsoft apparently is not giving me the option to find out if it's possible to get a functional SP4.

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