Surface Pro 4 - Screen won't wake from sleep

It's good to hear that the store people and the dev teams are in active communication at least, and I'm sure that Microsoft does have hardworking engineers on the problem doing what they can. The problem is that with the SP4 MS higher-ups decided to make a leap to a new processor with a very new architecture on a brand new operating system that even they probably don't fully understand how to write drivers for correctly yet (assuming there aren't W10 bugs that prevent correct driver operation...). The problem is there appears to be no consumer-focused leadership at Microsoft, they need someone who can put their head up and say, "look, it's been 7 months, this is still an issue affecting a huge number of users, we have to fix this even if it means a full recall." They also need PR and support people who will stand up and say, "we need to be posting to this forum and engaging with our customers, they deserve answers." The fact that MS has not developed this very basic premium consumer support framework outside of a handful stores does not bode well for them as a company in an increasingly competitive, Linux driven world.

The problem is that with the SP4 MS higher-ups decided to make a leap to a new processor with a very new architecture on a brand new operating system that even they probably don't fully understand how to write drivers for correctly yet (assuming there aren't W10 bugs that prevent correct driver operation...). The problem is there appears to be no consumer-focused leadership at Microsoft, they need someone who can put their head up and say, "look, it's been 7 months, this is still an issue affecting a huge number of users, we have to fix this even if it means a full recall." They also need PR and support people who will stand up and say, "we need to be posting to this forum and engaging with our customers, they deserve answers." The fact that MS has not developed this very basic premium consumer support framework outside of a handful stores does not bode well for them as a company in an increasingly competitive, Linux driven world.

Pursuing new processor/OS/HW - always been done. Always will be done - everybody has to keep up with the bleeding edge. Sometimes it's a smooth transition, sometimes it's not.

Microsoft isn't responding - if the total cost of payoff when someone dies because of a defect in an automobile is lower than the cost of recalling, formal recall won't take place.

• Peter

Exactly, until someone in management cares, nothing will be done.

Lucky you, many of us don't have such a convenient option but have to wait weeks to receive new device instead.

I'll try to sell it and get something else, probably iPad Pro.

The replacement came in two days not weeks, and it seems you have weeks to sit here on the Internet and complain but no time to get a replacement? Sometimes you just have to make the best of a hurdle and move on and the solution is so clear like any defective product return it for a working one!