So i've been trying to trouble shoot this issue for a while now. I'm on my second Surface 4, trying to stay vigilent as we work through the bugs.
It seems if I leave the surface overnight in hibernate mode, it won't come back out of it. I have to reset it with the power button. Not sure if the screen isn't returning or the device is actually froze up.
I already eliminated the MS Hello as I heard this was an issue with hanging up.
Does anyone else have issues with the Surface not coming back up after a while?
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Update: After setting hibernation to "Never", the surface is still hanging up requiring a reset by the power button. This is after sleeping for 2 hours.
I've been fighting with the same issue (power on) for a month now and finally returned my SP4 to the MS store today based primarily on this issue; I'm an IT guy and was going to recommend dozens of these devices for use at a client, but this experience was
a killer. It may seem trivial - power on issues - but I can just see my user base going nuts over this.
For a long time it seemed random, but yesterday - the day before returning to store - I decided to try once more to see if I could make sense of the situation at least. I will also add that yesterday, finally, the update "build 10586" was applied, and that
included a firmware update ... so I was somewhat optimistic of an improvement. I will also add, I don't use any 'Hello' stuff, and I do have the keyboard attached at all times during all testing.
What I finally observed was - if I leave the device alone for less than an hour or so, it always seems to wake as expected when I touch the power button. But after a longer period (maybe the 120 minute hibernate period), it never seems to come on. On first
press of power, I see a brief 'surface' screen, and the spinning 'wait' wheel, then the screen goes dark - but not totally black/off. It stays in that mode for as long as I'm willing to wait (many seconds). Then, if I press the power button again, briefly,
the screen goes completely dark/off. At that point, if I press power a third time, again briefly, the device comes on as normal.
So for me, at least, it seems like I can get it to wake up by pressing power briefly three times, approx 10 seconds apart. And that's when I discovered this thread, and saw all the horror stories and variants of the problem ... and decided to cut my losses
and take back to the store.
I wish I'd read this thread earlier, because I would have liked to explore the 'turn off sleep and use power button to sleep' option, and other ideas found here.
At this point, I guess I'll say good luck to all of you guys as you work through this. Since my main purpose for the surface was to act as a 'remote desktop' device, I'll now try the iPad Pro with the external keyboard - a much cheaper option. Turns out
'Remote Desktop' (the app from the 'store', not the classic 'RDP' client) works beautifully on an iPad and on android devices, better than the same app on the surface for some reason.