Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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Anonymous

2016-05-10T03:31:24+00:00

Do not accept a replacement device. If you just recently got this device, return it to best buy, and get a new one. I just returned my device that I got on October 26th from Best Buy and started exhibiting this very issue after the February 17th update. I finally went to the Microsoft Store and they gave me a brand new unit that DOES NOT exhibit this behavior. It was definitely hardware, as I had wiped the previous devices completely and reinstalled. I didn't even need my original receipt from Best Buy. I had the original box, pen, and charger and they gave me a new unit. I kept my original Type Cover, which has been fantastic and held up great. My original device was in Mint Condition and was lot 1541, the new device is lot 1613. Good luck to you, but don't accept the broken hardware device, even if the USB fix works.
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Anonymous

2016-05-10T08:16:15+00:00

Damn, I thought I am the only one who has this problem. Seems like a lot of people still having this problem.

Mine has the exact problem. If I walked a way for 20, 30 minutes, the Surface go to sleep ( or maybe just screen off), I could not wake it up. If I hit the keyboard, the key will light up, but the screen is still dark, same thing with pressing the power button. Just unacceptable.
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Anonymous

2016-05-10T09:09:57+00:00

I am going to try this. Hope it will help.

I've even done a complete reset of my Surface Pro 4 and this is probably going to be the last thing I try. If this doesn't work then I am back to my Mac.

Thank you for sharing I will post back my results.
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Anonymous

2016-05-10T10:12:31+00:00

hi Guys anyone on this? I read you can check the recharge cycles of the battery as one option.

anyone else?

Hello - Just sent my own Surface 4 back for replacement given the same issue with Sleep. it was a 1542 version. on top of everything it had a weird talent at failing to install updates :)

does anyone know a way to identify if the surface that got sent back is new or refurbished? (infact the person i spoke to on the support desk (chat) told me they dont have refurbished models to offer and that they are all new)

any ideas to understand lot besides seeing it on box?

hi
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