Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-09T12:02:59+00:00

    Yeah that's about the drain I'm seeing on a brand new SP4. I'm wondering if you are in fact entering s0 sleep

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  2. Anonymous
    2016-05-09T16:21:16+00:00

    I have similar issue where most of time, the screen doesn't wake up... This is highly dis-satisfying after paying so much of money...

    I have to forcefully restart my surface by pressing power button but this is not a solution.. Everytime when I do this, I lose all my work

    Anything Microsoft can do ?

    Regards

    Madan

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  3. Anonymous
    2016-05-09T23:13:06+00:00

    Madan, we have been patiently (or otherwise) waiting for MS to fix this for all of us—for months unfortunately, but we live in hope (despair).

    :)

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  4. Anonymous
    2016-05-10T02:53:23+00:00

    I just purchased a Surface Pro 4 i7 16gb 256gb, all windows updates performed as of 5/9/16. All drivers up-to-date. Power settings set to "default". I experience the issue where the surface pro 4 will not wake from sleep after walking away for 10 minutes and coming back. I move the mouse cursor, keyboard will illuminate but the display is still black. I will press power button, nothing happens. I have to hard-reset it by holding power button for 30 seconds. I tried contacting chat support (what a joke, after 30 minutes she was asking me if my narrator worked??). I tried contacting phone support, ended up with a manager after an hour of checking my system for software updates only or offering to send me a refurbished unit. They had no clue what is going on or what to do.

    I just disabled the usb root hub power option, so we will see if that helps for now.. but this is very frustrating for someone who just purchased the device several days ago. For $2,000 for everything, I am seriously considering using my excellent bestbuy rewards zone return policy and having them stick this thing back up MS' rectum. I love the device, but I hate Microsoft with a passion, especially after this.

    FIX THE DAMN THING, IT HAS BEEN AN ISSUE FOR EVERYONE SINCE IT CAME OUT!!

    Can anyone confirm the replacement units GIVEN OUT IN THE MICROSOFT PHYSICAL STORE are NOT experiencing this issue? If I knew for sure I could get a replacement that would not have this issue, I would exchange it... but I am not willing to lose an expensive glass screen protector and everything I've put into this device so far if it will not.

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