Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-04T23:26:56+00:00

    Hello wylht

    Do a two button shut down as described Here.  Manually check for and install any additional updates available.  Restart Surface and check again.

    Best regards

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  2. Anonymous
    2015-11-04T23:51:18+00:00

    I have this exact same issue, along with a slow/unresponsive mouse if I'm using an external monitor on my SP4 through my trusty SP3 Docking station. I've tried restoring the graphics and display drivers to the old version using the files here: https://www.microsoft.com/en-us/download/details.aspx?id=49498  I'll let you know how it goes.

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  3. Anonymous
    2015-11-05T03:38:53+00:00

    I tried this. Not much use.

    Now, I have more than 1/2 chance when wake up, Surface can display but report "display driver is broken and now recovered"

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  4. Anonymous
    2015-11-05T14:01:17+00:00

    I'm now seeing that if I leave my Surface Pro 4 on at my desk and it puts itself to sleep, then I can not get it to wake back up.  It's the i5/256/8GB model with a Type Cover on it and nothing else.  When I try to wake it, the keyboard will light up and thats it.  The only way to then bring it back from the dead is to hold down the Power Button and Volume Up button.   At that point I am brought into some device setting menu and then if I exit I am then rebooted back into Windows.  The latest update from 11/2/15 was applied that night.

    Anyone else seeing this problem?

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