Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-04T18:56:37+00:00

    That's great! In my experience, though, the real test will be to see if it's still working after the next hardware update. With all of the past firmware updates, by spending countless hours over the course of a few weeks fiddling and finagling with the drivers, settings, etc., I usually can get my surface into a pretty reliable state. As soon as a hardware update or major Windows 10 update comes along, though, I start getting wake from sleep and hot-bag issues again. Unfortunately, it appears that it's never the same thing that fixes it twice, so I always have to start back from square one.

    My advice? If these hardware updates are working for you then don't update your drivers or your Windows build again until everyone on this forum confirms that the problem has been completely fixed. Otherwise, you might find yourself back in the same spot as the rest of us.

    Incidentally, it's this kind of "never upgrade or things might break" philosophy that turned me off to having Linux installed as dual-boot in the past (it now happily lives on a VM), I'm sorry to see that Windows is getting infected with this kind of thing too.

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  2. Anonymous
    2016-05-04T19:41:47+00:00

    BUUUUUUMMMMP!!!

    --

    Just updated again, can still confirm sleep issues!!!! Going back to hibernate setting. 

    Anyone know how we can get some resolve to this? Anyone contact the FTC yet? Let's get a petition going ASAP!!!!

    --

    No resolve yet MICRO$OFT ???

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  3. Anonymous
    2016-05-04T22:55:02+00:00

    BUUUUUUMMMMP!!!

    --

    Just updated again, can still confirm sleep issues!!!! Going back to hibernate setting. 

    Anyone know how we can get some resolve to this? Anyone contact the FTC yet? Let's get a petition going ASAP!!!!

    --

    No resolve yet MICRO$OFT ???

    Or you can just call them for a replacement and move on with your life...

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  4. Anonymous
    2016-05-04T23:32:24+00:00

    Because we know that the replacement is guaranteed to not have the problem right?  We know from this thread that a replacement just means another replacement and another and another.  So, buy a SP4 and after 30 days enjoy having no computer for the next few months except for a few days between replacements.  MS didn't market this feature, otherwise I would have bought 2 units so I could always have one sleeping while the other is in shipment being replaced.  Then when I get the first replacement, I'll spend a day reinstalling everything and hope it wakes when I need it to and when it doesn't, call support for a replacement while I wait for the first replacement to arrive and then ship off the current one, reinstall everything on the replacement and repeat.  Of course I would have to quit my job so that I could have a SP4 because most of the time I would be busy reinstalling stuff and arranging replacements and going over useless 'fixes' with tech support.

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