Surface Pro 4 - Screen won't wake from sleep

So I installed all of the programs that I had installed on my (lot 1550) computer on the new (lot 1604) computer - so far I have not had a single issue with sleep. Battery consumption is tiny and the computer wakes up regardless of how long it has been sleeping. The default setting on hibernate is like 240-minutes so on one of those deep sleep cycles, it properly went to hibernate. So far this thing looks solid - I'll report back late in the week.

• Peter

I discovered this community thread after encountering the SP-4 version of the "screen of death."  I only use my Surface Pro 4 during travel, so it has not had everyday use since purchase in October 2015.  The problem occurred for the first time after a trip last week.  The only thing I had done differently was put it in airplane mode while on a flight.  I did a Power OFF shutdown on the plane and all seemed well until I opened it at home--black-grey screen and lit keyboard.  There was no response until I followed the instructions in this thread about holding the power and volume buttons.  It came back okay, but I have been concerned about the machine after reading all of the problems with early versions.

Today, I have had Surface on for observation only for about 4 hours now with no problems.  I opened some Office documents to see if they were available upon wake-up.  It goes to sleep every 5 minutes but awakens on command.

I have one of the early machines (LOT 1541).  Here is the info on processor and settings:

Windows 10 Pro  LOT 1541

Processor  Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz  2.50 GHz

Installed RAM  4.00 GB

System type  64-bit operating system, x64-based processor

Pen and touch  Pen and Windows touch support with 10 touch points

Running with:

Battery saver OFF

Screen—turn off after 5 minutes (battery) 10 minutes (plugged)

Sleep—sleep after 5 minutes (battery) 10 minutes (plugged)

Stay connected to Wi-Fi while asleep

Tablet mode OFF

SOFTWARE INSTALLED:  Office, Google Chrome, Dropbox, Acrobat Reader

unfortunately I get that sometimes on my keyboard, I just unplug the keyboard and then reconnect it. It sucks but I am still fighting the whole sleep problem so I have bigger fish to fry :) Just waiting on the replacement now.

And...it's baaaaack :-)

Made it more than a week too! 

Oh well.  Just going to live with it until they fix it.  Oh wait.  Yea, just going to live with it.

Now to look into this thing called a Macintosh computer....heard those things "just work".

Hi again Lord Zemus and others:

Sunday morning report is there has still been no blank screen on wake.  Defective early batch seems more and more likely to be the culprit.  Tested with all the bells 'n' whistles, including Hello facial recognition, second user also with Hello, lots of applications installed and running concurrently - no problem waking from sleep.  Battery drain is with barely a few low-key things running, such as Mail, Edge (which I gather is at the heart of many a problem) and perhaps File Explorer.

BUT after putting build 14316 back last night, some of the original problems do seem to return.  I think it's Hello in particular that trips up the waking from sleep: I see the infrared light on, but screen blank, and that's it.  Had to hard reboot a couple of times.

So as seems to be the larger diagnosis, it's the OS itself that is botched - they need to fix this problem permanently (one that, for some miraculous reason, no other tablet maker on the planet seems to be plagued by...).