Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-21T19:41:52+00:00

    You know I got tired of waiting for a fix and of course the 4/19 fix didn't really fix anything at least for me. I recommend that everyone just call Microsoft and send them back to them for an exchange. I mean enough is enough, it seems that people are having good results with the new ones and replacements so why keep fooling with this nonsense. 

    Send them back for replacement before the warranty expires on you.

    PS they will send you a replacement and then you can send yours back within 15 days.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-21T20:59:34+00:00

    You know I got tired of waiting for a fix and of course the 4/19 fix didn't really fix anything at least for me. I recommend that everyone just call Microsoft and send them back to them for an exchange. I mean enough is enough, it seems that people are having good results with the new ones and replacements so why keep fooling with this nonsense. 

    Send them back for replacement before the warranty expires on you.

    PS they will send you a replacement and then you can send yours back within 15 days.

    Very good advice; however, one additional recommendation; if you have access to a Microsoft retail store handle the exchange thru them.  They are far more motivated and helpful then the MS helpdesk and if you make a good case with them you can end up with a new SP4 not a refurb.  After all, your sp4 has been faulty since the day you received it, which in my view justifies a new unit not a refurb.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-21T21:06:34+00:00

    Agreed, I would have preferred going to the store. I just moved to Dallas Fort Worth and while they once had two stores in Dallas they are both now permanently closed......

    I wonder why :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-21T21:57:57+00:00

    Lot 1724 i7 16GB 256SDD - still experiencing issue after updates, all updates installed without issue yesterday.  Was hopeful but no fix here.

    Was this answer helpful?

    0 comments