Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-20T21:44:22+00:00

    I was chatting with a particularly helpful Microsoft rep on an unrelated Reddit thread, and I described the issues we're all having here, in some detail.  This was his response...

    "It's definitely a software/driver problem. I don't work on the surface specifically, so I don't have all the details, but I do know this problem is a whack-a-mole. They fix one cause of it, it uncovers another, and there's still five others. Sorry I can't be more helpful, it's an issue that is annoying us just as much as you guys."

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-20T22:28:07+00:00

    I was chatting with a particularly helpful Microsoft rep on an unrelated Reddit thread, and I described the issues we're all having here, in some detail.  This was his response...

    "It's definitely a software/driver problem. I don't work on the surface specifically, so I don't have all the details, but I do know this problem is a whack-a-mole. They fix one cause of it, it uncovers another, and there's still five others. Sorry I can't be more helpful, it's an issue that is annoying us just as much as you guys."

    This is absolutely stunning to me...

    I am actually beginning to believe that Microsoft doesn't yet know or understand the problem here. 

    What we know is that some surface pro's are not fixed by firmware updates...

    ...some surface pros are fixed by firmware updates...

    ... and some surface pros do not have a problem with deep sleep and never crash, WHATEVER firmware they use.

    The replacement I was given is one of the latter type.  This points to variation in quality between the devices.  Either its the intel skylake chip (which I can believe) or another part that has variable performance. 

    Whatever the case, Microsoft IS NOT IN CONTROL OF THEIR HARDWARE STANDARDS!

    Such variation is unacceptable for a company like this.  You can't give 50 percent of your clients perfect devices and the rest faulty, and then spend months... no years, trying to patch up with little firmware fixes.  Someone in management just doesn't want to own up to the fact that some of these devices are just too inferior to be fixed.

    This situation is really sad and pathetic.  Given the totally unreliable nature of this hardware, I'd think twice about ever buying from this company again.  Which is sad because the working ones are great machines...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-20T23:10:28+00:00

    I installed all the updates as well 4/19, it was great for about 12 hours then it black screeened again. So much for the fix

    Me too. One thing to check, though, open a command prompt with elevated privileges and run "SFC /scannow." See if this finds any corrupted system files. If it finds some and can't fix them, then use the instructions here: https://support.microsoft.com/en-us/kb/947821 to fix your windows Install. I don't know if this will completely fix the fails to wake issue, but at least it fixes something with Windows.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-20T23:16:06+00:00

    Applied the April 19th update last night and then updated my settings today to use the sleep feature.  Just now had to hold the power button to recover.  For me, it is still not fixed.  My work around has been to never use sleep, only hibernate.  I have set all of the power settings either to "do nothing" or "hibernate".  At least this way I can work through out the day.  The positive, I find the battery lasts longer.  The negative, no more instant on, though it is about 10 sec to come back from hibernate.

    Was this answer helpful?

    0 comments