Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-20T12:09:16+00:00

    Make sure you restart after the first install reboot. Mine hadn't finished...then go into Device Manager and see if you have any exclamation points!?

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  2. Anonymous
    2016-04-20T12:24:35+00:00

    Surface Pro 4  (i7-6650 8gb RAM)

    Microsoft surface dock (New model)

    2 x DELL U2312HM  (Connected via 2 off Mini DP to DP Cables)

    -Both external displays work fine when the dock is initially attached to Surface Pro.

    -BUT when the Surface wakes from the screen being locked it no longer sees the two external displays.

    -The only thing I can do is unplug the dock and plug it back in. Major pain as I have MANY windows open that then all pile onto the Surface screen.

    • Sometimes the unplug and plug back in of the dock does not work either. The display settings show two smaller monitors next to the surface (Which is wrong anyway as they should be larger) but you cannot select them or make changes etc
    • Have tried various other cables such as VGA plugged into the Microsoft suggested adapters)

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  3. Anonymous
    2016-04-20T13:59:17+00:00

    I have straightened out my updates now.  With the help of deleting the firmware drivers, using the Surface Platform Installer, a couple of reboots and the use of pnputil -d ....

    It is all so straightforward.... 

    I can't understand how Microsoft can inflict level of complexity  on customers paying premium prices for their Microsoft hardware and software.  I had hoped that buying into the Surface line would result in simplicity and the best possible experience.

    Now to see if that sleep / wake problem has been fully resolved...

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  4. Anonymous
    2016-04-20T15:39:11+00:00

    After finally succeeding to install the 4/19/2016 update, I can say I still have a sleep/wake issue.  It was looking good yesterday but this morning 2 non-wakes.  Several times I have added to this forum but for review:

    • Pre 2/17/2016 No sleep/wake issue
    • After 2/17/2016, around 60% of the time NoWake
    • Rolled back drivers (notably the graphics driver)
    • Occasional NoWake
    • Problem seemed related to batter drain while in sleep. 
      • Pre 2/17/2016 used 400mW per hour in sleep
      • After 2/17/2016 uses <200mW per hour in sleep
    • Wake always works while plugged into power but consistently has problem after fully charging then going to battery.  However, after being on battery for some time, Wake works fine.
    • Testing the consistency of this pattern, I used hibernate (instead of sleep) after fully charging while using battery power.  If I keep to this practice, I can go weeks without a sleep/wake issue.
    • Last night Windows 10 forces the 4/19/2016 update.  In panic, quickly went to this blog to see how other have dealt with it before it finished.
    • dkb1898 comments helped prepare me for a lengthy install. Which I did experience. 
      • Had "!" on some firmware drivers
      • Rebooted.  Took some time but completed.
      • On first signon lost touch capability.  Had to use keyboard.
      • Rebooted and everything worked and no longer had “!” under Devices Manager.
    • Sleep/wake worked perfectly.  But hadn’t gone through a full-charge to battery transition yet.
    • After a full charge, tested sleep/wake and it worked well.  Tested several more time while still on same battery charge and all successes.
    • Fully charged overnight, then transitioned to battery and wake/sleep works as long as the sleep time under a minute or so.  After a 5 minute sleep, NoWake.  Hard restart and sleep/wake works in short intervals.  Did a longer test and NoWake.  These are my 2 NoWakes.

    I seem to be in the same place after my driver rollback fix.  My power usage while asleep is still <200mW per hour and I suspect my issue continues to involve the transition between power and battery use and the fact that my battery usage is <200mW.

    I hope someone from MSFT studies this particular issue and finds a fix.  After all, pre 2/17/2016 update, my system worked fine.

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