Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-20T07:39:27+00:00

    Lucky you.  It's made no difference to me.  None at all.

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  2. Anonymous
    2016-04-20T09:49:58+00:00

    With this update, my Surface Pro 4 crashed when installing the Control Logic update, and now repeatedly fails trying to install it with error 0x800f0203.

    The Device Manager views now looks a mess.

    I will see how it behaves, but I am not quite sure what to do now about the updates.  I am running Fast Ring 14316 build, if that is relevant.

    It shouldn't be this hard.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e9944350-3167-446c-9635-be31be8ee98f)

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2016-04-20T10:11:57+00:00

    Have you rebooted a few times? Tried a driver rollback?

    Impossible to say what testing is done on Insider Builds - but you should be posting this issue in the Insider Forum.

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  4. Anonymous
    2016-04-20T10:20:39+00:00

    Hi,

    Yes, I posted it on the Insider Feedback hub too. 

    I wonder if this is not restricted to Insider builds though - it is being reported quite widely already, though there is a good number of Insiders reporting...

    http://answers.microsoft.com/en-us/surface/forum/surfbook-surfupdate/april-19-surface-book-update-failure/286685a3-186c-42d4-a69f-2fa92bf8cbe0

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