Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-18T17:48:54+00:00

    I returned mine today due to a white, fat dot, aka pressure point?, and also the sleep issue. It was lot 1542 or something like that. This new one is 1611. I will report back in a few days to see if the sleep issue is still there. I am using it with a type cover and it is the i5/256/8.

    Cheers.

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  2. Anonymous
    2016-04-19T03:08:28+00:00

    Was it easy to return and get a new one. I'm lot 1541, and just tired of dealing with this nonsense with sleep, but also don't feel like dealing with people who want me to waste more time as these stores trying nonsense I've already tried, or that we all know doesn't work.

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  3. Anonymous
    2016-04-19T04:14:33+00:00

    Mine was working fine for a week or two, then I installed the latest cumulative update a few days ago, and now it's back to NotWakeFromSleepville, the Microsoftiest place on earth.

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  4. Anonymous
    2016-04-19T09:45:23+00:00

    Some that are reading this thread will know I have logged as call with the Software Assurance team (Medium to large business team) after a brief exchange of emails and an attempt at tinkering with the page file I have now been asked to return all 14 devices to MS for exchange.

    They were purchased in December 2015 shortly after release date, all are i7 models.

    The call was logged with 2 problems:

    1. Blank device on entering sleep - full power down is only workaround (most people in this thread seem to suffer from)

    2. Blank screen on resume - force display bus rescan (Windows P, tilt screen etc.. ) are the workarounds.

    No admittance of a wider issue but an eagerness to exchange all of my SP4 devices.

    I don't have lot numbers etc.. as the packaging was disposed of shortly after unboxing.

    Email received is below:

    Thank you for contacting Microsoft Support.  My name is XXX. I am the Support Professional who will be working with you on this Service Request.  You may reach me using the contact information listed below, referencing the SR number XXXXXXXXX.

    We would require the serial number of all devices involved.

    Also, in order for me to process replacement, please fill out the form below completely:  

    Company Name:  

    Phone:  

    Email:  

    Company Address:  

    Street:  

    City:  

    State/ Province:  

    Zip/ Postal Code:  

    Country:  

    Please provide me with the Shipping details as well (this is where the replacement will be shipped to):  

    Contact name:  

    Phone:  

    Email Address (where the shipping label be sent to for Standard Exchange):  

    Shipping Address:  

    Street:  

    City:  

    State/ Province:  

    Zip/ Postal Code:  

    Country:  

             Issue Description:   

    Serial Number Involved:   

    *Is there any physical damage on the device?  [  X] Yes or [  ] No  

    *Are you okay getting a replacement running Windows 10? [  ] Yes or [  ] No  

    Impact of the issue to the business (if there’s any):  

    Note: Please click “REPLY ALL” and fill out the form above.

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