Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-17T01:31:22+00:00

    "Microsoft Store, how may I help?"

    "I need to exchange a defective unit."

    "We don't have any of that model in stock."

    "Can you order one and hold it for me?"

    "We can't place orders. You will have to call back."

    OK, I know the kiosk stores are a little gimped, but come on. Employee I talked to was very nice, but they need to have more power to get things done Microsoft!

    *Immediately after.*

    "Microsoft chat, how may I help?"

    "I need to exchange a defective unit, but I DO NOT WANT A RUFURB!"

    *needless continuation of conversation proceeds*

    "Ok, we will do an advanced exchange for a MS Ceritified replacement."

    "So a refurb?"

    "Yes, but it is guaranteed to work."

    *end chat*

    *Drives speedily to the nearest Apple Store.*

    Good job Microsoft! Your ridiculous nonsense has run me off, LOL.

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  2. Anonymous
    2016-04-17T01:33:52+00:00

    My SP4 I5/8GB/128GB hardware lot 1547 is going back to best buy tomorrow, going to see if they can find me a newer batch.

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  3. Anonymous
    2016-04-17T02:14:42+00:00

    I would test it first.  If its good why return it?  Its pretty quick to find out which ones are defective.  Put your stock machine in sleep for about 2 hours.  A defective one will most likely crash.  I'm not sure that lot numbers are an acid test.  Just more likely to see good units in the later batches.

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  4. Anonymous
    2016-04-17T02:17:17+00:00

    Chief Scientist, I repeated all your steps, exactly, but it made no different to my sleep issue.

    I'm glad it worked for you though.  It means it's not a hardware issue - for you, at least.

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