Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-14T02:04:12+00:00

    After looking into lot # a bit more, I really don't think this is identifying. It's just the year and week, I'm 1541...year 2015, week 41...it's the manufacturing date. I also don't think the issue is a display.

    So this is yet another disappointing turn of events.  Is the only way to find lot number to look at the box??  If so, you guys are all better than me.  I threw away the box a long time ago...

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  2. Anonymous
    2016-04-14T03:15:43+00:00

    No worries, didn't mean to be so serious, just disappointed...AGAIN...in Microsoft and Intel. I mean I get they are both carrying a ton of baggage with x86 and Win32 that ARM and other OS's don't have to deal with. But C'mon...sleep, something that's worked fine for 10 plus years? And the issue is in the top of the line mobile computer and chips out of the gate? Why don't you just bang the drum more for Pro iDevices, and more powerful ARM chips made by Apple?

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  3. Anonymous
    2016-04-14T03:25:04+00:00

    I mean, define defective? It computes correctly, so it does it's primary job. It just might have a major sleep bug, but again we are guessing. There are always revisions to chips we don't see, hardware is in a way logic "software" algorithms baked on a chip. Either way, they need to start talking, because this is ridiculous! Do I need new hardware, or is firmware or software going to fix this...all I need to know.

    By the way under the my kickstand I have NOTHING before the 256 GB like some are saying. After that is the serial number.

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  4. Anonymous
    2016-04-14T07:58:42+00:00

    It can't be hardware since mine went from almost never waking up to almost working properly after the February update. Also because that Deezer app seems to prevent the problem. Think I'll download it and see what happens. 

    Almost isn't good enough. 

    Microsoft has proved to me that they can deliver a device that sleeps perfectly with very little battery drain and no screen flicker.   I have not had a crash yet with my replacement.

    I think that even Microsoft would agree with me that everyone on this forum deserves to get the machine they paid for which does what its advertised to do.  Sleep is a basic function.  Microsoft has them, it knows about and has studied this problem.  It has delivered its solution in the form of the Feb. 17 update. 

    Microsoft has also apparently instructed its employees to keep quiet...  I'm wondering where Josh got off to...

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