Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-13T22:21:19+00:00

    It's on the back of the box.

    And where, pray tell, does one find the "lot number"?  I've looked in the "Surface" app, but no sign of it:

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  2. Anonymous
    2016-04-13T22:27:25+00:00

    I found it on the sticker that is on the actual box I am 1542

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  3. Anonymous
    2016-04-13T23:08:32+00:00

    I submitted one also!

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  4. Anonymous
    2016-04-13T23:14:49+00:00

    I asked him if this was one of the later lot numbers, and he looked up and nodded.

    Do you have a lot number for the old and new Surface you can give us?

    My new lot no. is 1602.  The old one was in the 1400s... can't remember exactly. 

    I bought mine in February from Amazon, and my lot number is 1605.  I have the problem with it not waking from sleep.  I'm guessing that a higher lot number doesn't exactly mean that a hardware issue has been fixed since my lot number is higher than yours.

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