Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-04-13T21:16:39+00:00
Maybe we can narrow this down to a specific hardware change with the lot number.

My lot number is 1550.

If your working unit lot number is 1602, there is only 4 weeks that separate my unit to your new unit.

Please keep us informed if your new unit gets into the sleep failure - we've have many false starts on this where we think it's working and with software install, it reverts back to the same behavior.
- Peter
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Anonymous

2016-04-13T21:27:24+00:00

Now you guys have scared me. My lot number is 1542, purchased right after Thanksgiving 2015. The February updates seem to have fixed mine, but I hope it's not temporary if those lots are all bad! I have not had wake problems plugged, unplugged, or keyboard or tablet since then (used hibernate up till then). Fan has been ok, and heat is the only thing I'm not sure about yet (sometimes may seem warm when sleeping). Not superstitious, but still knocking on wood right now.

Anyone else with lower lot numbers working ok?
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Anonymous

2016-04-13T21:34:37+00:00

Well, second support guy thinks that resetting my power options to default would fix things. And if that didn't work then the good old factory reset would be guaranteed to fix it. Sigh. . .

Wish I'd never saw that post in this forum where it made it sound like MS would fix this soon. Feel like I was tricked into keeping it beyond the return window so I'd be stuck with it.
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Anonymous

2016-04-13T21:43:12+00:00
Please keep us informed if your new unit gets into the sleep failure - we've have many false starts on this where we think it's working and with software install, it reverts back to the same behavior.

Peter
Yeah I'll let you know. But Ive got a good feeling about this one. This display is fantastic, great colors, white point, noticeably different than the last. I don't know if this could say be a difference between, Samsung, Sharp, Lg displays, ect. One of these companies got it very wrong..

But the most important thing is ... no sleep issues ... so far. And I've loaded it up with printer drivers and other things.
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