Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-13T19:26:20+00:00

    I asked him if this was one of the later lot numbers, and he looked up and nodded.

    Do you have a lot number for the old and new Surface you can give us?

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  2. Anonymous
    2016-04-13T19:42:00+00:00

    That's very helpful of you indeed, LordZemus.  I will try this evening at a nearby store and report back.

    Hello everyone, I just wanted to add my experience as it may help.

    Like a lot of people here I had the #nowake sleep crash issue on my surface 4. My machine also displayed a noticeable screen flicker when set at low brightness.  It had been working up until the Feb 17 update at which point it started failing.  I set my machine to hibernate and followed this thread hoping for some news from Microsoft on a possible fix.  I also tried everything to fix it including completely wiping the device and restoring with a factory build several times, not installing various third party drivers, ect.  Nothing worked, my device regularly crashed during sleep.  I concluded therefore that this is a hardware problem.

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  3. Anonymous
    2016-04-13T20:17:51+00:00

    I asked him if this was one of the later lot numbers, and he looked up and nodded.

    Do you have a lot number for the old and new Surface you can give us?

    My new lot no. is 1602.  The old one was in the 1400s... can't remember exactly.

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  4. Anonymous
    2016-04-13T20:24:15+00:00

    Was really hoping this wouldn't be the case but guessed it was the most likely problem. Whats worse is we dont have stores in the UK so this means another case of shipping it to Germany which took 1 month to get a replacement. Curse them at Microsoft for staying quiet on this.

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