Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-12T00:49:04+00:00

    Brand new SP4 I5 / 8GB / 256GB all up to date on patches and I have the issue.  It's driving me nuts! C'mon MS lets fix this already!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-12T01:07:15+00:00

    This is the most frustrating part of this issue with the surface pro 4. For the last three months i have viewed this thread, plus the surface reddit, and surfaceforums.net. I have tried all possible workarounds and none have worked. From the windows + p to resetting the device using a windows 10 image on a usb, none have worked. At the moment the only real workaround i have found was to download the deezer music preview app from the windows store to keep my surface from entering drips. This gives me a 1% battery drain every hour, but to alleviate the battery drain i have set hibernation to occur after 60 mins. This has given me the ability to have my device wake up reliably, with minimal battery drain. I don't consider it a solution but it has made my device somewhat usable at the moment.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-12T02:22:33+00:00

    I've been a hibernator since the feb 17 "fix".  all was fine before that.  I'm an old retired guy so the hibernate thing is not a big imposition, but I am thinking of taking the thing back to MS store to see what they will say.  They have said nothing on this thread.  And that is very disappointing.  I am an investor in MSFT and hope they get this fixed soon.  Or at least make us feel better about what is going on.  We are in the dark!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-12T05:08:14+00:00

    Same Problem, any fixes yet?

    Was this answer helpful?

    0 comments