Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-11T21:06:42+00:00

    Happy to support that tweeting in any form.  This is ludicrous.

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  2. Anonymous
    2016-04-11T21:08:44+00:00

    It is quite efficient in a way, but wonderfully (!) inefficient.

    Yes, but completely unacceptable.  Microsoft still needs to step up and fix this right!

    Oh come on now, Dub Dublin - hardly unacceptable.  It's a "value-added feature", you know.

    Sigh.  (Shaking head in hands as I realize I, too, have fallen prey to yet another inflated set of Microsoft rubbish product claims.)

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  3. Anonymous
    2016-04-11T21:12:54+00:00

    Kent,

    I am not surprised that your review was rejected.  The Microsoft Store is so pathetically run and managed so why shouldn't their gross incompetence extend to the reviews.  I really doubt if they even have an official "Website Guidelines"  but I would request it of them and exactly where your review did not meet their so called guidelines.  I would also resubmit your review perhaps toning down the emotional content a bit just to see what happens.  In any event you can also post your review in Amazon noting that it was rejected by Microsoft for unspecified reasons.

    Steve

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  4. Anonymous
    2016-04-11T21:14:28+00:00

    Happy to support that tweeting in any form.  This is ludicrous.

    Please, feel free to download the image and send it, too. They shouldn't be censoring that- there's nothing offensive, no foul language, nothing wrong at all! Very honest and I even say many good things about it.

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