Surface Pro 4 - Screen won't wake from sleep

If Microsoft needs access to an SP4 that fails to wake with absolutely stunning regularity, I've got one here they can look at.

Really, after the horrid lack of quality I've dealt with in just the last 48 hours, I think I'm done with MS forever, but climbing out of this tarpit is going to be hard (glad I don't use Outlook, or it would be even harder...)

• Multiple failures to wake from sleep (both with and without Type Cover attached), requiring forced power-off/reboot every time.
• Multiple instances of "partial docking" where USB is connected and video isn't, or vice versa
• Looks like base Explorer shell process is dead - Can't launch Activity Center or Start Menu/Cortana.  Weirdly, can launch some other Modern apps...   Comes back mysteriously just before I reboot.
• Video on second monitor fails after Windows Hello login by simply "turning off screen" after timeout (no sleep involved, but even though the system knows the 2nd screen is there, it will not use it until the driver is removed and/or the system is rebooted.)
• OneNote corrupted one of my notebooks, for no apparent reason, and cannot fix it.  It's helpful advice is basically "don't use it, or you'll make it worse..."  (I was going all-in for OneNote, and now question whether I can trust it with anything important...)  Microsoft says I can copy the data to a new notebook, and that should fix it.  (BTW, no new data has been added to this notebook in a week, but I've been referring to it frequently - so whatever it's allergic to isn't new - it was perfectly stable for a few days after the last modification, then flaked out with no provocation.)
• OneDrive folders somehow horked-up - Excel and Word refuse to save to it. (And you get serial file save "dialogs - one in the app, the second one the old-style modified explorer window...)
• After acting like the copy to a new notebook succeeded, OneNote fails and hangs if I try to open any of the pages other than the first one.  Hung for three hours this morning on "One Moment while we collect your notes."
• Excel crashes, after failing to save file to OneDrive.  The OneDrive file folder structure Excel showed  was different from what File Explorer showed (!).  Grody filesystem cacheing somewhere, guys...  (Why am I paying a yearly subscription for this crrrap, again?)
• Video driver horks up again like before, turning my 4K monitor into a black screen, requiring yet another reboot, just before I post this.

And that's JUST the last 48 hours, folks!

For this, I've spent thousands of dollars, swapped out a grand total of EIGHT different SP3's and SP4's (believe me, I'm not the one pushing for this, it's just what Microsoft eventually resorts to as a last desperate act when they can't fix it otherwise.)  I'm convinced my current SP4 hardware is no worse than the others I've had (except the refurbs, which were ALL fatally bad in one way or another) and it's definitely better in some respects - the fan on this one is almost as quiet as my best SP3.

I've literally spent several weeks of my life over the past year and a half troubleshooting, fixing, resetting, reloading software and apps, etc. 

I question my sanity for trying this long and hard to get a Surface Pro that works like it should - but I really want a computer like this, and right now, there's no real Surface competitor (CPU power, pen/touch, display, dock, expandability, real OS with files).  Until hardware failure took it out (fan chewed itself up), I did have a stable SP3 for better than six months last year, which is maybe why I keep trying - it was *really* nice while it lasted.

Can you go into some more detail on your steps to do this? Did you download the files from Microsoft and throw them on a flash drive before the wipe? I may attempt to try this. Thanks.

If I were a betting man, I would say that this will not be fixed and instead MSFT is trying to ready the Surface 5 as quickly as possible. 

The reasoning is as follow: If it were a software issue, it would have been fixed already. Microsoft employs some very decent software engineers (heck, I even know a few), and this would be fairly high priority on their radar. This is after-all and despite all appearance to the contrary, their flagship product at the time. 

The other reason why I am thinking it is a hardware issue is that running MacOS or Linux on the surface reflects the exact same behavior of the machine going to sleep and not waking up. Surfing through the various linux on surface pro 4 show some fairly in-depth research by open-source dev whom have also not been able to resolve this issue. Granted, there is a lot of reverse engineering that those folks have to do, and MSFT engineers don't, and there is also the whole novelty of the skylake infrastructure of the product that still eludes a few. 

All that to say, I don't have much hope of this getting fixed anytime soon. However, I have high hopes that MSFT will prove me wrong, as my backup plans of running linux / MacOS on it instead of Windows have also been foiled.

For now I will just put up with hibernating and the extra bit of time it takes to wake up. I am also going to have to put up with the random crashes that are a Microsoft trademark, and the DRM randomly failing and preventing the kids from playing with FreshPaint because the app store has all of a sudden decided that it didn't feel like honoring my purchases anymore. (I believe the issue is that a file is getting corrupted, preventing the app store from working)... 

This is the kind of **** that really makes me hate Microsoft products.... but I once again digress...

oh man! Your explanation makes a lot of sense. But I really hope Microsoft prove you wrong as well. Since this is my biggest investment on gadgets since my 2010 Macbook Pro. 

I agree with you 100% with your ending. Why can't Microsoft make a product with soul? They only care about Market Shares, not the user satisfaction.  

Microsoft please respond