Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-07T07:00:13+00:00

    You're right, not showing up at all!

    It was 3.6 stars, and now still 3.6.

    It's 90% of chance my screen won't wake from sleep.

    This is a serious problem. Microsoft, are our voices heard? 

    Please fix it!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-07T07:13:16+00:00

    I just post another review with another email. hopefully it will go through, or at least attract their attention. 

    Worst tablet/laptop in the market

    What kind of a tablet/laptop won't wake up from sleep? This one! Surface Pro 4. Don't believe me? Look up the link below.

    http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-wont-wake-from-sleep/aed66dc7-289a-4300-a167-ab8394b7df06

    90% of chance my SP4 screen won't wake up from sleep. It's been an issue since the day the product shipped. Still no fix from Microsoft.

    This is just one of the small issues.

    So think twice before buying this "Worst Windows 10 tablet/laptop in the market".

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-07T12:27:50+00:00

    Just checked my post was deleted from yesterday.It wasn't even a bad review.I just stated the issues with not waking up from sleep.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-07T12:35:33+00:00

    That's really disturbing if they are manipulating reviews?! One of the bloggers needs to really start looking into this

    Was this answer helpful?

    0 comments