Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-04-05T21:27:21+00:00

    Well worded.

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  2. Anonymous
    2016-04-05T21:44:25+00:00

    Good suggestion, I left a review as well.

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  3. Anonymous
    2016-04-05T21:50:42+00:00

    Perhaps they'd respond to us if enough negative reviews and one star ratings were posted on the page http://www.microsoftstore.com/store/msusa/en_US/pdp/productID.325711500 where they are selling them. 

    Marking appropriate one star reviews there as "helpful" might be effective too.

    I just left a review as well... I am very sad... 5 months later and people are still having issues? Mine wakes about 90% of the time, yay... Seriously? I'm happy that my uber expensive device turns on 90% of the time? Battery life sucks. It freezes about 4 out of 10 times that I connect to a projector or monitor ... If these issues aren't fixed in a reasonable amount of time (let's say 2 more months, since I've been waiting for 5 already) I'll say goodbye to my relationship with Surface devices.... 

    This was supposed to the iPad from Apple or The Nexus of Android.... A very controlled experience and curated to make it the best device it can be!!! It really makes me mad to get tens and tens of messages from this thread to my mailbox every day! Why can't MS fix this? What are they doing? 5 months?! If this were a phone issue, they'd be halfway through the device's "flagship" status! Maybe we are! Maybe these is a new Surface Pro in the works and the 4 will be thrown into the back.

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  4. Anonymous
    2016-04-05T21:51:28+00:00

    Spot on!

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