Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-30T14:13:01+00:00

    I know MSFT EE's are on the forum.  I also know we are listening, take pride in the direction the company is heading, and more than anything want the issues resolved.  Apologies if anyone feels ignored.  While I don't directly work on the SP4 team I do have a SP4 that has a similar issue and am raising the concern / thread internally.  I know it may "feel" like at some points we are not listening, rest assured that we are.  I understand the frustration after paying your hard earned money on a product, to have issues, so your rants are justified. 

    Sincerely... a caring MSFT EE.

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  2. Anonymous
    2016-03-30T14:21:04+00:00

    hmm, thanks. I guess we are grateful for crumbs :)

    What is an EE?

    Personally I gave up ages ago as every time I let it sleep if fails. I have created a CTRL-ALT H desktop shortcut for hibernate. At least it is safe if not ideal.

    Thanks

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  3. Anonymous
    2016-03-30T14:25:40+00:00

    I know MSFT EE's are on the forum.  I also know we are listening, take pride in the direction the company is heading, and more than anything want the issues resolved.  Apologies if anyone feels ignored.  While I don't directly work on the SP4 team I do have a SP4 that has a similar issue and am raising the concern / thread internally.  I know it may "feel" like at some points we are not listening, rest assured that we are.  I understand the frustration after paying your hard earned money on a product, to have issues, so your rants are justified. 

    Sincerely... a caring MSFT EE.

    Chess, appreciate you chiming in here. I think it's great you are doing some prodding internally, and I'm sure we would all appreciate if you can push that as hard as you can. If MS is truly following this, it's a terrible call to be silent observers. Acknowledgement of the issue is step one, and if the fix is a work in progress with nothing definitive yet, ok, but we need to know it's something that will be fixed and not skipped over as focus shift to SP5. Thanks.

    Tweet: #SurfacePro4 #nowake

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  4. Anonymous
    2016-03-30T14:49:30+00:00

    Sounds about right, DD - what other explanation could there be?  Of course Microsoft cannot fix a problem which, as far as my non-technical knowledge goes, does not happen with any other mobile device on the planet - at least not systematically.  Instead, they keep touting new gizmos and whiz-bang features.   Stellar.

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