Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-28T23:21:07+00:00

    SP4 i7 16GB 256SSD - We need to somehow promote this post since the other on the topic which I still follow and post in still says that it is answered.  I am still not able to get my screen to wake from sleep even when the keyboard lights up.  I'm running the intel beta driver 20.19.15.4404 and I do get less wake-up issues than when running the latest firmware version from MS.  However, I still get at least 2 a day.

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  2. Anonymous
    2016-03-29T00:02:50+00:00

    SP4 i5 8GB 256SSD

    Tried everything but Beta drivers and a PC Reset. Not even getting so much as a hold tight another fix is coming from Microsoft.

    Have sleep disabled, and if the next firmware update doesn't fix anything and Microsoft doesn't address it in communication for at least a future update, will be calling and having them fix it or return me my money, even though I got it on the first day it was available.

    I do not think this is a fundamental problem with the hardware, because mine work perfectly fine before 2/17 in S3 sleep. If they have to return these CPU's to that state until Intel gets their head out of their ****, then that's what they should be doing.

    Let's face it, we are on the Insider Fast Ring for Hardware. There is no way they tested this 2/17 update beyond a dozen or so people working at Microsoft in only a few conditions.

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  3. Anonymous
    2016-03-29T00:22:52+00:00

    Yes, I have the same problem. I have had the Surface Pro 4 since launch and it has never worked properly. Although it was getting better with each update until the Feb. 17^th^ which completely killed the sleep function for me. I now have to use hibernate, even still it refuses to wake a few times a week.

    I had the original Surface Pro and was very excited to get the new version. I really want to like it, as the form factor and capabilities is perfect for my needs, but it is so unreliable. As it is, I will never buy another Surface product.

    While the problem is extremely frustrating, the lack of acknowledgment from MS is infuriating. This is just about a textbook case of how not to treat customers.

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  4. Anonymous
    2016-03-29T00:35:51+00:00

    Agreed, the updates up until the Feb 17th disaster continued to refine the experience for me.

    When I'm on 100% hibernate I never have issues "waking" honestly. Occasionally I will test my luck with sleep when a new Production OS build is released or I read something on here. Disappointment always ensues!

    I agree, the problem is frustrating, Microsoft doesn't even offer a workaround in the posts...aka hibernate. I can live with the issue as long as I know it's being actively worked on, so again I agree it's infuriating and poor communication with customers has me worried about this company (that does not seem to be changing while other parts of the company are taking positive steps).

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