Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-24T01:41:29+00:00

    It didnt help. still same problem

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  2. Anonymous
    2016-03-24T02:54:46+00:00

    So I have a solution that is working for me (although it's still BS that MS can't fix it properly!!!!!)

    I leave my sleep set to never sleep. I leave the hibernate setting to hibernate at 60 mins, although that could be varied. I leave my screen to turn off after 5 mins to conserve power.

    I also have my lid and power button set to hibernate, so the machine never has the opportunity to sleep. These settings can be for on battery or plugged in.

    Mike.

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  3. Anonymous
    2016-03-24T06:06:09+00:00

    Josh 

    i did everything (followed your post) but problem is still there. 

    Ansar

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  4. Anonymous
    2016-03-24T11:11:58+00:00

    Josh, I did everything your post says and my surface is still not waking up from sleeping...

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