Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-22T16:45:30+00:00

    Hmm, locking the Surface first seems to be a slight work around. I am assuming its the way Windows is being put into sleep is the issue. I am also assuming the keyboard closing is causing it to bug. Locking it first will solve issue for short term sleep. I will test long term tonight.

    I agree, everything I've experienced so far points to an issue with the CPU sleep. I personally think the whole display driver fault chasing is a distraction.

    If it's the display driver that is at fault, and failing to bring up the display, everything else should be working - clicking on the pen should light up the keyboard, hooking up a dongle on the USB port should provide a sound and/or light on the dongle, etc.

    Has anybody else tried to confirm the computer is actually alive but it's only the display that's crashed?

    • Peter

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  2. Anonymous
    2016-03-22T17:39:50+00:00

    So I tested a theory over the night and it seems to work. Surface was closed over 15 hours and did not produce the nowake problem.

    What I did was simply lock the device first. It does not in any way fix the problem but does get rid of the headache of having to force restart the Surface.

    I'll be searching for a way to turn off the Surface's ability to go in sleep from the front facing camera. If anyone knows how already, please reply.

    I hope this helps.

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  3. Anonymous
    2016-03-22T17:42:42+00:00

    Following up to my own post, the "unexpected shutdown" errors were unrelated. This was actually a hardware problem. I exchanged the device through Surface Support and restored my system image backup. No more crashes.

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  4. Anonymous
    2016-03-22T17:52:31+00:00

    I completely agree with you, a high spec device with a high price should be almost perfect without any flaws. I wasn't expecting I will have such a flaw when I first bought it otherwise, I will never buy it.

    If I switched from sleep to hibernation mode, the top button of the pen used to open OneNote for note taking will not work of which I use it a lot.

    I still have a warranty on for my device, I contacted Microsoft about this issue & all they do is that they changed my power settings to options I don't even want (They cancelled sleep option, of which the device will never sleep) how funny it is?!, & then they ran a power management troubleshooter, but still it didn't work.

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