Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-21T03:52:19+00:00

    Thank you for posting that. I'll watch it and see if it resolves things. Pesky problem!

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  2. Anonymous
    2016-03-21T20:51:52+00:00

    This didn't work for me when mine wedged again this morning...

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  3. Anonymous
    2016-03-21T23:38:58+00:00

    I am currently having this same issue. I am intent on finding an answer. My first question to anyone who sees this is: Do you have Hyper-V enabled? I read that this is what is causing the screen to stay black? This may be an older blog post but maybe this could be the true problem?

    http://digitalmediaphile.com/index.php/2014/06/24/surface-pro-3-connected-standby-is-disabled-when-hyper-v-is-active/

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  4. Anonymous
    2016-03-22T00:25:31+00:00

    I don't have the Hyper-V enabled and have the problem.

    Don't think is that...

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