Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-20T22:20:23+00:00

    The latest beta drivers didn't help my sleep issue.

    Here's a chronology of my sleep issue.

    1. Before the Feb update:  No sleep problems
    2. After the Feb update:  Sleep problems started
    3. About 2 weeks ago:  Sleep problems mysteriously stopped.  I hadn't changed anything.
    4. About 1 week ago:  Sleep problem came back, just as mysteriously
    5. Yesterday I installed the latest beta driver from Intel.  No difference - still have sleep problem

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  2. Anonymous
    2016-03-21T00:23:21+00:00

    I purchased my Surface Pro 4 about 2 months ago. It has all of the updates you suggested successfully installed, including the one from mid-February. I just double-checked it a few minutes ago. Nonetheless, EVERY time I leave the Surface for any period of time, on battery or plugged in, and whether I manually tell it to hibernate or whether it does so on its own, it will not wake up. I switched to hibernate after having the problem when it would go into sleep mode, hoping that might solve it, but nope. I have to do an ugly reboot every single time, and it's getting extremely old. I have been in the Mac camp for a decade, and this is my first venture back to the PC side; so far I'm not impressed. Any other suggestions for me?

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  3. Anonymous
    2016-03-21T00:36:13+00:00

    I've been on the Intel 4404 driver beta for the majority of the day and have not had the black screen since I installed it. I know better than to call victory yet, but I do agree this is very promising. No heat, and it's woken up every time with reasonable battery drain. I need to give it at least 36 hours to fell really good though.

    Join: #SurfacePro4 #nowake

    And....BSoD just now. This is just awful.

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  4. Anonymous
    2016-03-21T00:40:16+00:00

    Go back to the Mac camp?

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