Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-15T18:21:43+00:00

    Dear Josh I already installed 2/17/2016  firmware correctly, but screen won't wake up from sleep at least twice a day! what can I do now?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-03-15T18:26:54+00:00

    Wait. Until Microsoft fixes it.

    Do you get multiple MTConfig error in the System section of the Event Viewer when the black screen occurs?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-03-15T19:03:40+00:00

    MTconfig error has occurred 6 times in past 7 days, but not in past 24 hours,

    the thing is black screen occurred two times in last 24 hour.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-03-15T20:01:58+00:00

    .

    BTW does anyone else have the silly problems I have with this Microsoft Community Board. If I come in from the email link to add a reply I get to the right place, but if I access it directly from the SP4 or my trusty Win7 PC I can only access posts through 124 or so going up through late last year. and cannot get to the current 1231 replies. Am I missing something obvious ? 

    I tried 3 different browsers and could not reproduce this problem as described.   Sure you're not confusing the page number with the post number??

    Was this answer helpful?

    0 comments