Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-04T17:43:52+00:00

    I'm throwing in a "me too" post.

    I have a i5/8G/256G SP4, before 2/17 update - whenever the screen went dark coming back from sleep, I only had to do "Win-P" to come back. After 2/17 update - machine ALWAYS hangs after some time of sleeping.

    • CTL-SHIFT-WIN-B DOES NOT WORK
    • CTL-ALT-DEL DOES NOT WORK
    • clicking on the pencil "eraser" DOES NOT WORK
    • repeated push of the power button DOES NOT WORK
    • detaching the keyboard and reattching DOES NOT WORK
    • no issues with the 2/17 firmware install as I don't have the yellow triangles.
    • disabling going into Hibernate after a sleeping period DOES NOT WORK
    • powering down by holding the power button for 10 seconds and rebooting with the power button DOES WORK, but I lost anything I've done before I rebooted
    • forcing power button and lid close to hibernate only DOES WORK, but if the computer goes to sleep by itself with the timer, I'm forced to reboot.
    • 2/17 install ruined my SP4 experience - my SP4 is practically unusable now
    • computer hanging the display after sleep is RELIABLY AND CONSISTENTLY BROKEN

    I think the only thing I can say about the 2/17 release is - W-T-F

    The problem is most certainly software, not hardware as it was working relatively fine before the 2/17 update.

    • Peter

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  2. Anonymous
    2016-03-04T20:46:54+00:00

    I tried some things on my machine that I hope will help fix the problem:

    from an elevated command prompt, I ran: powercfg /energy which yielded 8 errors, including the error that \filesystem\srvnet was trying to prevent my machine from sleeping. On the advice of a Microsoft forum post, I ran sfc /scannow which told me my opencl.dll was corrupted and sfc could not fix it. I then repaired my copy of Windows 10 using the command line tool dism and the instructions here. From there, I ran chkdsk, restarted, reran sfc /scannow which was able to fix the corruption, and reran powercfg /energy which now yields 7 errors, all related to usb devices not entering the selective suspend state. I just did all of this, so I'm not sure whether it will fix all of my wake from sleep issues, but thought I'd pass it along.

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  3. Anonymous
    2016-03-04T23:23:35+00:00

    You should just use hibernate if you don't want to return the device... it works and doesn't drain the battery and takes 2-3 extra seconds to wake.

    Other thing you can do is set max CPU power to 99% this way you will not use Intel Turbo boost, thus CPU will be locked to max 2.2GHz instead of bursting to 3.4GHz.

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  4. Anonymous
    2016-03-05T02:22:20+00:00

    I tried the Win-Ctrl-Shift-B thing today, for the first time.  It woke it up out of sleep perfectly.

    So I guess this is some sort of solution for me - except when the keyboard is not nearby.

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