Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-01T20:24:54+00:00

    Just curious - did you let Windows install the drivers, or did you download from the Brother site and install those?

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  2. Anonymous
    2016-03-01T20:26:32+00:00

    I still have this issue (SP 4, Win 10, 64) even though I have all updates from Feb 17/18. All updates are completed (along with restarts).

    What is the specific update that was meant to fix this issue?

    Thanks,

    Tim

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  3. Anonymous
    2016-03-01T20:29:17+00:00

    Josh,

    Thanks for the update but I'm still having the issue. I checked and all updates are installed. Could you tell me the KB number for the update so I can verified it installed?

    Thanks

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  4. Anonymous
    2016-03-01T20:31:06+00:00

    My SP4 just showed an update KB3140743 - Cumulative Update for Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4: March 1, 2016.  Downloading now to see what (if anything) it helps with.

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