Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-26T22:56:26+00:00

    Yeah here's how the lawsuit would go: a bunch of SP4 customers sign up and become part of a class action suit.  A year or 2 later the suit is settled.  The lawyers get $10 Million.  All the people who bought SP4s would be offered a voucher for $50 off a new SP5 or whatever the relevant model is.  Wow, thanks.

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  2. Anonymous
    2016-02-26T23:02:01+00:00

    Hi Everyone

    We have noticed that in certain instances the 1/27/2016 update did not install completely and is now is causing the 2/17/2016 update to fail for some customers. To check that the 2/17/2016 update is completely installed and fix it if needed, follow these steps:

    Check for Installation Success

    1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

    2.  Expand the Firmware section.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=445852bf-1d7e-4604-a36b-41fbb58b6844)

    3.  If the items listed here do not have exclamation marks, the 2/17/2016 update is properly installed.

    4.  If the items listed here do have exclamation marks, manually reinstall the 2/17/2016 update following the steps below.

    Manually Install the 2/17 Update

    1.  Download the MSI package for Surface Book or Surface Pro 4.

    2.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

    3.  Open and run the MSI setup package that you downloaded.

    4.  Restart your Surface (do not shutdown).

    Thanks,

    Josh

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  4. Anonymous
    2016-02-26T23:28:56+00:00

    Thanks for the reply, but unfortunately I have no exclamation marks, but I still do have the wake from sleep problem.  It happened infrequently before the latest 17.Feb updates, now it fails 75% of the time.  I have stopped using sleep now, it is just too annoying - sometimes working, but more often not.  I will use hibernate until another round of firmware updates comes out, and remember not to buy beta products in the future.  I thought that I was safe with and version 4 of the Surface Pro, but I should have stayed with my Surface Pro 2 an waited for these issues to be resolved.  I just had too much faith in Microsoft I fear, but I will think twice next time ...

    But, to be positive, it is nice to get some response from Microsoft :-)

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