Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-26T16:51:53+00:00

    I am returning my Surface Pro 4, don't want to risk and wait months for Microsoft to even acknowledge the problem, let alone fix it. Unacceptable for a $1,600 device. At least Apple just works.

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  2. Anonymous
    2016-02-26T17:43:00+00:00

    I am assuming a replacement will not help since this seems to be a software issue, I am eligle to get a replacement but not sure if that will help?

    I have reached out to someone in Microsoft who will try to get the right folks to respond to this thread. Hopefully someone will listen.

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  3. Anonymous
    2016-02-26T18:07:37+00:00

    i have the exact same isses- 2/26/16, all MS updates are installed. The unit is 2 days old, 50% of the time does not wake up from sleep, or should i say the display fails to appear.

    I changed the settings to hibernate from sleep so the unit works as it should.

    Is MS releasing an update for this? seems like almost 4 months into this and the updates didnt help?

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  4. Anonymous
    2016-02-26T18:59:44+00:00

    Same issue here. Updates done and restarted many times. The 2/17 firmware update DOES NOT fix this problem. I tried disabling "WiFi stays connected while asleep" for both external power and battery power; so far so good after 4 or 5 sleep cycles. I'm crossing my fingers that this fixes the issue.

    Moderators, merging so many threads that you have over 1000 replies is a VERY bad idea. Nobody is going to read all of these replies. You should have just closed most threads and put a link to this one. It sure appears that you're mainly trying to make it look like there aren't many people having problems with this "very problematic" device.

    EDITED TO ADD:  No go, it still fails to wake up sometimes. I am so sorry I believed Microsoft when they said they were going to fix this thing. In should have returned it while I still could.

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