Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-23T16:29:55+00:00

    I try your idea, win+p two times. It is working, now Surface can wake up. I hope Microsoft can fix this problem early.

    I can confirm this as well now. Not an ideal solution as I would rather have it just.... wake up, but it works for now.

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  2. Anonymous
    2015-11-23T16:31:21+00:00

    I have the system firmware 11/18/2015 update installed and I am still having problems with the wake up mechanism working consistently. I don't have Hyper-V enabled. I notice that just before the wake up mechanism fails the SP4 makes a notification bell noise and then I have trouble waking the SP4 back up. Happens randomly but more often the last few days.

    Also - purchased a surface dock (brick) and it makes my screen flicker and blink uncontrollably when plugged in.

    Help?

    Paul

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  3. Anonymous
    2015-11-23T16:49:01+00:00

    I have the system firmware 11/18/2015 update installed and I am still having problems with the wake up mechanism working consistently. I don't have Hyper-V enabled. I notice that just before the wake up mechanism fails the SP4 makes a notification bell noise and then I have trouble waking the SP4 back up. Happens randomly but more often the last few days.

    Also - purchased a surface dock (brick) and it makes my screen flicker and blink uncontrollably when plugged in.

    Help?

    Paul

    Out of curiosity, do you see Lock Screen "Not responding" messages in the Reliability History activity? I do pretty much everyday.

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  4. Anonymous
    2015-11-23T17:57:20+00:00

    I have the same problem and situations. Sometimes, when I hit the power button and close the cover, I heard the notification bell noise. I tried immediately to wake it up and failed to do it. I saw that the red LED near the camera was on, indicating that the system was trying to login by HELLO, but the screen failed to wake up. I had to hard shut down the system and restart it -- so frustrated!

    I suspected that it was the problem of the display driver -- the problem was more frequently when I was watching Netflix and letting the system to sleep. At one case, after I hard reboot the system and checked the event logs (by Event Viewer), and I did see an application error by Edge related to igd10iumd64.dll.

    I saw there is a newer beta Intel HD Graphic driver on Intel website -- hope that windows team can follow up and update the graphic driver as soon as possible.

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