Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-24T10:02:09+00:00

    Mine can't wake from sleep, too. Only keyboard light up, no screen, nothing to do but force it shutdown/restart.

    2/17 update installed.

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  2. Anonymous
    2016-02-24T13:12:08+00:00

    Try the following next time you get a blank screen

    Press and hold the Windows key press the P key 4 times and cycle through to (Second screen only)

    Press Enter to select 'No' on the  'Are you sure you only want to use the second screen'

    you may have to swipe the screen up to bring it back but most of the time it brings it back.

    Guessing the Surface display forgets it is a screen and when you do the above it rescan's and detects the attached screens

    Saves having to reboot and loose work! :-)

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  3. Anonymous
    2016-02-24T13:18:27+00:00

    Try the below, works for me every time.

    Press and hold the Windows key press the P key 4 times (to cycle through to (Second screen only)

    Press Enter to select 'No' on the  'Are you sure you only want to use the second screen'

    you may have to swipe the screen up to bring it back but most of the time it brings it back.

    Guessing the Surface display forgets it is a screen and when you do the above it rescan's and detects the attached screens

    Glenn

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  4. Anonymous
    2016-02-24T13:23:09+00:00

    Try the below

    Press and hold the Windows key press the P key 4 times (to cycle through to (Second screen only)

    Press Enter to select 'No' on the  'Are you sure you only want to use the second screen'

    you may have to swipe the screen up to bring it back but most of the time it brings it back.

    Guessing the Surface display forgets it is a screen and when you do the above it rescan's and detects the attached screens

    Was this answer helpful?

    0 comments