Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-23T19:33:38+00:00

    The update did nothing to help this problem on my Surface Pro 4.

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  2. Anonymous
    2016-02-23T19:42:31+00:00

    False Advertisement.

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  3. Anonymous
    2016-02-23T19:46:49+00:00

    Laura here is the power plan you are using:

    Anyways, I am using the following power plan (edited the default balanced plan):

    Sleep > Hibernate after > On battery: 30 Minutes

    Sleep > Hibernate after > Plugged in: 120 Minutes

    Power buttons and lid > Lid close action > On battery: Sleep

    Power buttons and lid > Lid close action > Plugged in: Sleep

    You are right , this setting only give my SP4 on sleep mode for a few second than it goes to hibernation.

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  4. Anonymous
    2016-02-23T20:14:21+00:00

    Do you guys encounter another problem?

    The problem is that when I connect the SP4 to the dock, all monitors are disabled. When I manually turn them on, it asks me to sign out to make the scaling correct. However, after I sign out and sign in again, all the monitors are disabled again. Then I turn them on -> sign out -> return them on -> sign out ... until they all are correctly enabled.

    very very annoying. I connect the dock to 2 monitors, and use an external monitor as my main monitor (instead of the SP4's screen).

    I think Microsoft does not really care our complaint. Who posts here already has a SP4 and is useless for Microsoft. Microsoft only puts its efforts on selling more devices. Existing customers? It is not Microsoft's business anymore.

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