Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-20T05:16:18+00:00

    Hi All,

    We released an update on 2/17/2016 that addresses this issue.

    We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

    To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

    Thanks,

    Josh

    No, you did not.

    To be honest, this is even worse than if nothing was done at all. Clearly "Josh" simply didn't read our concerns, as he's talking about the heating up while sleeping issue.

    Why is MSFT not listening? What's the point of a computer that needs a hard reset all the time? Don't they realize that we're trying to use this system for WORK???

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  2. Anonymous
    2016-02-20T07:45:52+00:00

    Hi All,

    We released an update on 2/17/2016 that addresses this issue.

    We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

    To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

    Thanks,

    Josh

    I installed all the 2/17 updates and now its worse - much worse.  Before the updates it would fail to wake up maybe 1 out of 10 times, which was annoying.  Now its EVERY time.  Agh!  Now it's almost unusable. 

    Batter still drains during sleep.  Put it to sleep at 8 am.  Woke it at noon - had to do a 2 button reset - 1/3 was drained  By 5, another 2 button reset necessary to wake it, 2/3 drained, all with no usage whatsoever throughout the day. 

    Since new battery use has been maybe 3 to 4 hours.  Haven't tested since the 2/17 updates - I'm not sure I can since every time if goes to sleep I have to do a 2 button reset. 

    I want to through this thing out the window ...

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  3. Anonymous
    2016-02-20T07:48:49+00:00

    So I have checked this and all of my updates have successfully installed. But still having the issue. I also have experienced finding my SP4 very hot in my bag after falling asleep for an extended period. Hibernate seems to be better. I have also found that when it goes into hibernate I have to wait a while or press the power button 2-3 times for it to wake up

    Same with me on the heat issues.  Fan runs much more after the updates.  The device is much hotter now.

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  4. Anonymous
    2016-02-20T07:50:23+00:00

    Me too.

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