Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-13T22:27:06+00:00

    So an odd thing...  brand new surface pro 4 (16GB RAM, 512GB SSD).

    from the beginning, about every 3 to 4 times I wake it from sleep, it seemed to be dead.  then one time when it did this, I noticed that the cap locks key light would toggle if I pushed it.  so I figured it wasn't completely off but just frozen.  I would have to force it down, holding the power button, then reboot.  very annoying.

    then one time I tried something, while in this state, I plugged it into an external monitor (usb hub).  it came up on the monitor.  I was able to then use the computer and the main screen would come back on after typing in my password. 

    so it is like sometimes when it is asleep, when it wakes, the monitor is disabled until I log in.  when I am out of the office, I just have to power down and reboot -- which is crappy beyond belief. 

    Thoughts?  any quick keys that would enable/disable the main screen on my surface?

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  2. Anonymous
    2016-02-14T00:55:02+00:00

    This is a known bug and is/has been discussed ad nauseum in multiple threads.  As u have discovered, It is related to the display driver and can be alleviated to a great degree by installing Intels latest beta driver.  If you're interested in installing it google Beta_15.40.18.64.4380 . Otherwise you'll have to wait for Microsoft to release it and even The Shadow doesn't know when that will be.

    Your other alternate is to use Hibernate wherever sleep is currently specified.

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  3. Anonymous
    2016-02-14T04:40:24+00:00

    Known issue.

    Everyone is waiting for Microsoft on this. We're more than 3 months from launch and they still are unable to fix this insanely annoying bug.

    Also, I guess your Event Viewer has MTConfig errors in the System section matching the time your display went black.

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  4. Anonymous
    2016-02-14T19:21:32+00:00

    JohnDohhV2

    Thank you for your post.

    Your post should be elevated all the way to the top of Microsoft to receive the visibility and serious attention it deserves.

    Of all the issues I have with my Surface Pro 4, playing the "how the heck or will my surface wake up" is the absolute worst issue of all.

    Having the advantage of startup speed with the solid state hard drives is negated by the fact that I cannot rely on the Surface Pro 4 to perform on queue.

    MICROSOFT YOU ARE ASLEEP AT THE WHEEL, FIX THE DISPLAY DRIVER PROBLEMS OR HAVE A RECALL.

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