Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2015-11-14T10:19:37+00:00

I'm having the exact same issue as well. SP4/i5/256/8mb RAM. Extremely frustrating.
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Anonymous

2015-11-14T17:53:57+00:00

Same issue, same specs. SP4 will not EVER wake up from sleep. Very, very frustrating.
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Anonymous

2015-11-14T19:18:53+00:00

Exactly the same pro i completed the updates 18 hours after having the device and since then has constant issues with surface pro 4 dying and refusing to restart. Hard resets have now stopped working. I have a brick. When the power button is pressed the keyboard lights up briefly and then dies.

I am being sent a new device but fear it will be the same.
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Anonymous

2015-11-14T21:25:41+00:00

This issue is caused by a Surface Pro 4 display driver timeout error when waking up from sleep.

This makes Surface Pro 4 one of the most unreliable Windows 10 machine out in the market today.

The typical answer given by Microsoft Tech support is to hold the power (and volume up) button for 20 seconds and force reboot which is ridiculous!

If anyone from Microsoft Surface team is reading this, please fix this.**A tablet (a tablet that can replace your laptop) should not fail to wake up 30-40% of time!!**This makes it completely useless and unreliable for its intended use as a tablet and for note taking.

I have spend countless hours troubleshooting this (using WinDbg tool) and this is the error from the crash dump file:

VIDEO_TDR_TIMEOUT_DETECTED (117)

The display driver failed to respond in timely fashion.

Arguments:

Arg1: ffffe00102988010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff80118d86770, The pointer into responsible device driver module (e.g owner tag).

Arg3: 0000000000000000, The secondary driver specific bucketing key.

Arg4: 0000000000000160, Optional internal context dependent data.

NOTE : For those hopeful souls, I would like to let you know that this issue is not fixed with the latest Windows 10 TH2 (November, 2015) update either.
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