Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-12T02:32:13+00:00

    Ben_Mk

    I think you miss the point.  The screen is BLACK when it comes out of sleep so you cannot see anything to do your steps above.

    I can see my infra-red camera on, the keyboard lights up, but he screen is black.  As mentioned, the ONLY way to get the screen back is to hold down the power key to fully power off the device and restart it.   I get this about 30% of the time my Surface Pro 4 resumes from sleep.

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  2. Anonymous
    2015-11-12T04:01:57+00:00

    Same problem, and do not know how to solve that. It occurs so often, nearly 2 times a day. It seems to be the crash of display driver.

    Sometimes the screen back again but the system will be running at a strange lower frame rate(30fps? I guess). And the backlight of the screen will be locked at highest volume and cannot be adjusted. Shut down and boot the system cannot fix the problem but it can be fixed if you use 'restart'. I really do not know what's going on.

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  3. Anonymous
    2015-11-12T14:32:56+00:00

    Update:  Last night I spent over an hour with a tech over the Chat support forum.   He confirmed that I had all of the latest windows firmware drivers installed and then proceeded to delete all of the drivers from devices, go to the download site and reinstall all of them.   I closed the lid and went to bed.  This am, opened the device to a blank screen at the airport, yet it was running in my bag the whole time.   Not only did I lose 20% of my charge, but I had to hard reboot it again.

    Do I need to return the device?   This is a non-starter for a Tablet/Laptop.   I need to be able to leave my device in a prepared state with all of my client data ready to go when I open it.   I can't even use it if I have to shutdown and restart every time.

    Microsoft - this is a critical issue.  Please help.

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  4. Anonymous
    2015-11-12T15:27:36+00:00

    Known issue.  Work around for now is to change power settings for close lid from Sleep to Hibernate -  will take a few more seconds to resume but will prevent the device from turning on while in your bag.  The thought here is it is Windows Hello doing this.  If you have enabled that, you can also disable it for now too.   Personally, I hibernate.

    And the other thing to do too, is go into Device Manager and under Batteries update the driver.  Right now you should see something dated 2006, once updated it will be 2013 and this helps resolve this issue too.  Maybe try this first and see how things go.

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