Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

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Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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2,411 additional answers

Anonymous

2016-05-11T12:09:02+00:00

I had that opinion, until today. No i don't think, they're "that bad". I think their stupid phone support might be the most awful in the history of awful phone support.... but if you can hop on over to the Microsoft store somewhere I think you'll be pleasantly surprised.

At this point, it's pretty clear that some units work without issue, while others continue to have issue. Some people have had luck returning their device and getting a new device that does not experience the problem.

You can continue to have a headache and keep hoping for software updates that might or mask your actual hardware problem, or you can exchange it for a new one before your warranty runs out. If it happens again, you better believe i'll be in the store asking for another because this shouldnt be a problem, and some units do not have this issue. Go to the store.

I agree, with you if Microsoft cannot fix it what makes the people on this thread think they can?? Just send it back and be done with it, there was no store in my state so I called support and they shipped me a replacement and it has been working trouble free for a few weeks now.
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Anonymous

2016-05-11T11:28:38+00:00

Nice thought but we don't have them in the UK!
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Anonymous

2016-05-11T11:11:13+00:00

Interesting...brand new device, lot 1613, sleeps fine. But when I run the energy report, I do get a USB analysis error

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Input Device

Host Controller ID PCI\VEN_8086&DEV_9D2F

Host Controller Location PCI bus 0, device 20, function 0

Device ID USB\VID_045E&PID_07E8

Port Path 7
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Anonymous

2016-05-11T10:58:11+00:00

The stores are fantastic, they just need more of them. I suppose this will happen if Microsoft's consumer brand gets more popular.
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Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_9D2F
Host Controller Location	PCI bus 0, device 20, function 0
Device ID	USB\VID_045E&PID_07E8
Port Path	7