Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-12T16:06:36+00:00

    Hi,

    I have had my brand new Surface Pro 4 for about a month and am overall very happy with it; apart from one massive problem! All my power settings are set to 'sleep' my surface, however whenever I leave my surface for more than half an hour it wont wake from sleep and I have to force a restart! I have tried changing the timings for sleep / lock screen times, changed the power button settings and updated drivers. Does anyone have any further suggestions? It is seriously disrupting my work as every time I come back to my desk I have to force a restart and re-open everything I was working on! Thanks!

    This happens to me everyday and everytime my machine wakes from sleep mode.

    It happens to several users as well.

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  2. Anonymous
    2016-05-12T11:03:02+00:00

    Yesterday, after the updates, my SP4 was Sleeping for the night.  In the morning, I had to do a hold power button/vol up to wake it up.  I haven't had this problem now for a long time, and it woke fine this morning.  One problem is getting spooked by the whole thing. I'm waiting with baited breath whenever I wake it even though only once incident in several months.  And now I wonder, what was that? A random hiccup, or evidence of an ongoing problem that may still get worse?

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  3. Anonymous
    2016-05-12T09:26:43+00:00

    why microsoft can't resolve wake up problem??

    i have this problem for month and there is no any resolve...

    this device without sleep is useless.

    even after 9 may update, the problem remains...

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  4. Anonymous
    2016-05-12T03:34:14+00:00

    Is someone from MICROSOFT going to chime in here, and offer some advice on page one so folks know to try a few things, and if that doesn't work return the unit?

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