Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-05-15T16:07:48+00:00

    the MICROSOFT is my WORST EXPERIENCE and i will NOT Buy any Microsoft Devices in future...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-05-15T15:47:47+00:00

    The replacement came in two days not weeks, and it seems you have weeks to sit here on the Internet and complain but no time to get a replacement? Sometimes you just have to make the best of a hurdle and move on and the solution is so clear like any defective product return it for a working one!

    Hi PRP MAN, what's your secret for getting a working one?  I've returned defective SP4s twice , and both times the replacement has the same fail to wake error.  I'll try for number four as soon as the hold for the last return is off my credit card, but you make it sound easy.  How did you do it?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-05-15T14:53:32+00:00

    Lucky you, many of us don't have such a convenient option but have to wait weeks to receive new device instead.

    I'll try to sell it and get something else, probably iPad Pro.

    The replacement came in two days not weeks, and it seems you have weeks to sit here on the Internet and complain but no time to get a replacement? Sometimes you just have to make the best of a hurdle and move on and the solution is so clear like any defective product return it for a working one!

    I sent it. That's the only logical choice.  

    It's been four days already. 

    Hopefuly better late than buggy ;-)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-05-15T14:31:51+00:00

    Lucky you, many of us don't have such a convenient option but have to wait weeks to receive new device instead.

    I'll try to sell it and get something else, probably iPad Pro.

    The replacement came in two days not weeks, and it seems you have weeks to sit here on the Internet and complain but no time to get a replacement? Sometimes you just have to make the best of a hurdle and move on and the solution is so clear like any defective product return it for a working one!

    Was this answer helpful?

    0 comments