Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-16T02:31:35+00:00

    The replacement came in two days not weeks, and it seems you have weeks to sit here on the Internet and complain but no time to get a replacement? Sometimes you just have to make the best of a hurdle and move on and the solution is so clear like any defective product return it for a working one!

    Hi PRP MAN, what's your secret for getting a working one?  I've returned defective SP4s twice , and both times the replacement has the same fail to wake error.  I'll try for number four as soon as the hold for the last return is off my credit card, but you make it sound easy.  How did you do it?

    Sorry no secret, I wish I could tell you. I just called told them the troubleshooting I did and they sent a new one. I was unaware that people were getting non working units as replacements, at this point If I were you I would either tell them I wanted a new unit or go to the nearest store if that was possible.

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  2. Anonymous
    2016-05-15T23:25:37+00:00

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  3. Anonymous
    2016-05-15T21:22:57+00:00

    Even though I'm not experiencing the inability to wake up my SP4 after the latest windows update (KB3152599), my SP4 won't boot normally. I have to force boot it every time by pressing the on button for around 15 seconds. This started after te latest updates, does anyone else have the same problem? Or even better, a solution.

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  4. Anonymous
    2016-05-15T16:42:56+00:00

    I purchased an SP4 in early April that had the same inability to wake from sleep (or "persistent vegetative state" as described by another poster) until the May SP4-specific updates, https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-4-update-history, came out.  Life was good for one week.  Then the KB3156421 update came out and auto-installed, and the system again fails to wake from sleep.

    I've uninstalled that update and downloaded this tool from Microsoft that allows one to hide specific updates so that I can prevent this update from  installing in the future: https://support.microsoft.com/en-us/kb/3073930.  Previous versions of Windows didn't require installation of a separate tool to block buggy, insufficiently tested, updates from installation.

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