Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-05-23T13:41:04+00:00

    I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.

    What is this usb hub fix? How i can do?

    1) Right click on the start button and select device manager. 

    2) Go to the bottom and expand "Universal Serial Bus controllers"

    1. Right click on "USB Root Hub (xHCI)" and select properties.
    2. Click the "Power Management" tab and uncheck the box for "Allow the computer to turn off this device to save power"
    3. Click ok, and that should do it! It's been working great for me so far.

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  2. Anonymous
    2016-05-23T13:32:40+00:00

    I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.

    What is this usb hub fix? How i can do?

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  3. Anonymous
    2016-05-23T13:12:27+00:00

    I've been using the USB hub fix for about a month now and haven't had a single failure to wake yet and I lose less than 1% of battery an hour when asleep. I've used the USB fix on another machine that had the same problem and it worked for years.

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  4. Anonymous
    2016-05-23T03:52:05+00:00

    Someone suggested that I go to Device Manager, and disable the USB Root Hub (xHCI).

    I'm not sure what it does, but others said they didn't have issues anymore after doing so.

    I'm going to give it a shot, and hope this fixes the screen issue for me.

    Press the Windows Key, and type in "Device Manager" .

    Select it when it appears after your search.

    Scroll down to "Universal Serial Bus controllers", and click on the arrow to expand.

    Right-Click USB Root Hub (xHCI), and select "Properties".

    Select the "Power Management" tab.

    Uncheck "Allow the computer to turn off this device to save power, the select "OK".

    I did that, and everything worked great for a couple of weeks. Then I had a fail to wake and had to force restart. So, the USB trick improves things greatly-at least it did for me--but it isn't a 100% solution. The big problem with the force restart after failing to wake is that you inevitably get corrupted system files that "sfc /scannow" can't fix. If you don't go through the PITA procedures to fix your files, you start getting other issues. At least, that's how the progression happened on my SP4.

    BTW, so far my lot 1613 SP4 is working great after 30 hours of use. This is better than anything I've seen before except for the USB trick. Interestingly, the image backups I made--that worked fine on my original unit and the refurb--fail to load on this new unit. My mostly ignorant guess is that something is different enough with the new unit causing the failure. Same model, i5--256 GB--8 GB. As a side benefit this new SP4 absolutely loads programs faster. My original took maybe 3 seconds to load word or chrome. This unit loads them almost instantly.

    BTW, the refurb had a fail to wake issue before I loaded any software or restored a backup image. Bone stock, out of the box, all updates were already applied when I got it-- it had 2 fail to wakes. The issue continued when I restored a backup image.

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