Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-02-17T14:40:23+00:00

    Uhm, I appreciate the suggestion, BUT it's kind of difficult to get to navigate to Settings when you can't get anything to show on the screen.

    Suggestions for getting the display to work again, first?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-01-25T22:22:02+00:00

    This update requires a few reboots to fully install, so make sure you've done that. If it's still acting up, I usually find that going to device manager and uninstalling (and deleting) the Surface System Telemetry and Surface Integration drivers, then rebooting tends to get things working again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-01-25T20:42:49+00:00

    My surface pro 4 has been waking from sleep perfectly since last March 2016. I recently installed the January 18th 2017 updates and now it takes several tries of pressing a key or the power button to get it to wake up. Something has regressed.

    I don't need to reboot anyway but it worked perfectly until  this last update.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-01-12T12:31:02+00:00

    I'm travelling with my wife this week. I have Surface Pro 4 and she has SP3 with the new type cover with the fingerprint reader. It seems to work for her, but let me see what happens if she leaves it off for a longer time. Right now she's running Windows 10 Pro v 1607 OS Build 14393.693.

    I'm going to put this SP3 I'm on to sleep for a while and see what happens. I'll report back later. @Paul-ITAV, what version of the OS are you running?

    Was this answer helpful?

    0 comments