Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2016-05-24T22:37:50+00:00

    The update rolling out today.. 5/24/16 .. I was told that the management engine update is specifically 'supposed to help with the wake from sleep issue.

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  2. Anonymous
    2016-05-24T20:55:06+00:00

    My latest SP4 is lot 1604, which was brand new when I bought it on the ill-fated 2/17 (it immediately updated itself with the new updates released that day, and never ran without them.)  I didn't pay any attention to the lot number of previous units...

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  3. Anonymous
    2016-05-24T20:13:26+00:00

    Hi all,  I've been having problems the past few months with my Surface but haven't thought to share until today.  It seems somewhat random but if I power on my Surface every once in awhile (always after a clean shutdown) it will power on, fan will kick in low and the type cover will light up, the Surface logo will display, then the display will go dark, not displaying a black screen but completely off.  It will never recover from this state, the only way to get around it is to press and hold Power + Volume up for 15-20 seconds and wait for it to power cycle.

    I've had it do it in a variety of circumstances.

    • When a USB device is attached (Namely a USB NIC or USB headset)

    -The Surface is connected to my docking station (the Pro 3 docking station.  I only have a wireless mouse and a LAN connection on the dock, no other devices.

    -When the Surface is powered on with only the Type Cover 3 attached.  I have not purchased the Type Cover 4 yet and it could be an incompatibility issue?

    The only time I have not experienced this issue when the Surface was properly shut down and no peripherals are attached, including the type cover, then power it on.  Never had a problem doing exactly that.

    I have not disabled the fast boot in Windows 10 yet because if it fixes it I will stop messing with it.  I should not have to disable a default Windows Feature to allow the power to turn on. (Namely people I recommend the Surface to will not understand why you have to turn off the fast boot to have the computer work properly)  It's not a solution, it's a patch fix.

    Not sure if they have faulty firmware or what, I work through it but it's a royal pain some times. 

    Any insights would be greatly appreciated!

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  4. Anonymous
    2016-05-24T19:56:00+00:00

    Very small statistics, but in my office there are three lot #15xx machines - ALL of them have the sleep issue, most of the owners disabled sleep and enabled hibernate to get around the issue initially. Two of us has gone to the Microsoft store to get a newer model - and that's fixed the problem so far. I would venture to guess that if you have a lot 15xx machine (maybe even earlier 16xx machine), majority of them have the sleep issue.

    With all the executives at Redmond using SP4 or SB, I'm sure they're aware of the problem.

    My belief is that Microsoft is engaged in a damage control mode for this particular issue. These machines are not easy to service and the usual servicing method is to replace the machine - this has to be very costly. #1 rule is to not talk about the fight club - ur, I mean the sleep issue. #2 rule is to not let people come in to the Microsoft store screaming about the issue by ignoring them - see if you can sell them the warranty to mitigate the cost of replacing the machines. #3 rule is see if they can address the earlier machine hardware problem with software tweaks - release changes to beta test the fix with users - this might also slow down the rate of returns.

    • Peter

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